File official complaints, seek primary legal aid referrals, and access emergency helplines.
NHRO’s structure is built to receive, document, and act upon public grievances efficiently. We provide a specialized support framework focusing on cases involving marginalized communities, ensuring equitable justice access.
Ensure the grievance involves a violation of civil liberties, custodial excesses, administrative overreaches, or constitutional guarantees.
Collect exact dates, name of victim, state/district, details of accused authority, and a clear sequence of events.
Use our Online Complaint Form below to log the case digitally or print and mail the grievance file to our National Secretariat in New Delhi.
Submitting a complete and accurate complaint helps us understand your concern more effectively and, where appropriate, guide you towards the relevant authorities or available remedies. Before submitting your complaint, please read the following guidelines carefully.
Please ensure that the information you provide is truthful, accurate, and based on facts to the best of your knowledge. Complaints containing incomplete information, false statements, or insufficient details may delay assessment or require additional clarification.
If your situation involves an immediate threat to life, physical safety, or an ongoing criminal offence, please contact the appropriate emergency services or local law enforcement immediately before submitting this form.
Please enter your full name, active mobile number, and email address correctly. These details may be required if additional information or clarification is needed regarding your complaint. Ensure that your contact details remain accessible until your submission has been reviewed.
Choose the State and District where the incident occurred.
If the incident relates to multiple locations, select the primary location where the alleged violation or event took place and clearly explain the remaining details in the complaint description.
Where possible, clearly mention the individual, organisation, office, department, or authority against whom the complaint is being made. Examples include:
If you do not know the exact name, provide any available identifying information such as designation, office, department, location, or other relevant details.
If you are filing the complaint on behalf of another person, please provide the victim's details accurately.
Where appropriate, clearly mention your relationship with the victim (for example, parent, guardian, relative, legal representative, colleague, or authorised representative) within the complaint description.
Provide a clear, factual, and chronological account of what happened. Where possible, include:
Present the facts objectively and avoid assumptions, personal opinions, speculation, or offensive language.
Avoid vague statements such as: "The authorities harassed me." Instead, explain exactly what occurred.
For example: "On 24 May 2026 at approximately 10:00 AM, officials at ______ Police Station declined to register my complaint despite repeated requests. I was informed that the matter would not be recorded without providing any written reason."
Specific information enables a clearer understanding of the complaint.
If available, upload documents that help explain or support your complaint. Examples include:
Please ensure that uploaded files are clear, legible, and directly related to the incident.
If you have already approached any authority regarding the matter, please mention this within your complaint description. Examples include:
If available, mention complaint numbers, case numbers, diary numbers, acknowledgement numbers, or reference IDs.
Please avoid including unnecessary personal information about yourself or other individuals. Only provide personal information that is directly relevant to understanding the complaint.
If your complaint contains sensitive information relating to children, survivors of sexual offences, or other protected individuals, please ensure that confidential information is disclosed only where necessary and in accordance with applicable law.
Before submitting your complaint, please verify that:
A carefully prepared complaint is generally easier to review and process.
Submission of this form does not automatically initiate legal proceedings or guarantee action by any public authority.
The National Human Rights Organisation (NHRO) is an independent public-interest organisation that may review the information submitted, provide legal awareness, guidance, referrals, or facilitate communication where appropriate, in accordance with its organisational mandate.
For emergencies requiring immediate police intervention, medical assistance, or protection, please contact the appropriate Government emergency services without delay.
If you are unsure how to describe your complaint or what information should be included, you may contact NHRO for general guidance before submitting your grievance.
Our objective is to help individuals present factual, complete, and well-documented complaints that can be understood and addressed by the appropriate authorities.
If you are experiencing an emergency, facing a threat to your safety, witnessing a human rights violation, or require urgent assistance, you should immediately contact the appropriate government emergency service or statutory authority. The helplines listed below are official national services designed to provide emergency response, legal assistance, crisis intervention, and public support.
If your situation involves an immediate threat to life or personal safety, contact the National Emergency Response Support System (112) or your nearest Police Control Room without delay.
| Service | Helpline Number | Purpose |
|---|---|---|
| National Emergency Response Support System (ERSS) | 112 | Integrated national emergency service for Police, Fire and Ambulance assistance. |
| Police Emergency | 100 | Immediate police assistance (also accessible through 112 in most states). |
| Fire & Rescue Services | 101 | Fire emergencies and rescue operations. |
| Ambulance / Medical Emergency | 108 | Emergency ambulance and medical response (available in most states). |
| Medical Helpline | 102 | Government ambulance and patient transport services (availability varies by state). |
| Women Helpline | 181 | Support for women facing violence, harassment, domestic abuse and other emergencies. |
| Women Police Helpline | 1091 | Police assistance for women in distress. |
| Child Helpline (CHILDLINE) | 1098 | Emergency assistance for children in need of care and protection. |
| Cyber Crime Financial Fraud Helpline | 1930 | Report online financial frauds and cyber-enabled financial crimes immediately. |
| National Cyber Crime Reporting Portal | www.cybercrime.gov.in | Online reporting of cyber crimes including online fraud, cyber stalking, child sexual abuse material, identity theft and cyber harassment. |
| Senior Citizens Helpline (Elder Line) | 14567 | Support and assistance for senior citizens. |
| Mental Health Helpline – Tele MANAS | 14416 or 1-800-89-14416 | Government mental health counselling and psychosocial support. |
| National AIDS Helpline | 1097 | HIV/AIDS information, counselling and support. |
| Disaster Management | 1078 | Emergency assistance during natural disasters (state availability may vary). |
| Railway Security Helpline (RPF) | 139 | Railway security, passenger assistance and emergency support. |
| Road Accident Emergency (National Highways) | 1033 | Emergency assistance on National Highways. |
| Service | Contact |
|---|---|
| National Legal Services Authority (NALSA) | https://nalsa.gov.in |
| National Human Rights Commission (NHRC) | https://nhrc.nic.in |
| National Commission for Women (NCW) | https://ncw.nic.in |
| National Commission for Protection of Child Rights (NCPCR) | https://ncpcr.gov.in |
| Centralised Public Grievance Redress and Monitoring System (CPGRAMS) | https://pgportal.gov.in |
If your matter relates to human rights awareness, legal guidance, civic education, or if you require assistance in understanding available legal remedies or connecting with the appropriate authority, you may also contact the National Human Rights Organisation (NHRO).
| Contact | Details |
|---|---|
| NHRO National Office | National Human Rights Organisation |
| Public Assistance & Coordination | +91 90881 88555 |
| info@nhro.org.in | |
| Website | www.nhro.org.in |
The National Human Rights Organisation (NHRO) is an independent public-interest organisation and is not a law enforcement agency or government emergency response authority. In situations involving an immediate threat to life, violence, medical emergencies, or ongoing criminal activity, individuals should first contact the appropriate government emergency service, local police, or other competent authorities. NHRO may provide guidance, legal awareness, referrals, and support in accordance with its organisational mandate.
NHRO provides nationwide legal teleconsultation support aimed at promoting legal awareness and public guidance accessibility.
National Legal Chief
Advocate Practicing at Tis Hazari Court, Delhi High Court & Supreme Court of India
NHRO's legal support initiatives focus on:
A: NHRO accepts complaints and requests for assistance related to human rights concerns, constitutional rights awareness, legal guidance, social justice issues, discrimination, exploitation, denial of basic rights, women and child welfare concerns, cyber safety awareness, labour-related concerns, and other matters involving public interest and human dignity.
Each complaint is reviewed based on its nature, available information, and relevance to NHRO’s objectives.
A: Any individual who believes that their rights, dignity, or lawful interests have been affected may approach NHRO for assistance. Complaints may also be submitted by family members, representatives, community members, or concerned citizens on behalf of affected individuals, subject to appropriate details and circumstances.
A: Yes. A complaint may be submitted by a relative, authorised representative, social worker, or concerned individual on behalf of another person, especially in cases where the affected person may face difficulty accessing support independently.
The complainant should provide accurate information about their relationship with the affected individual and the circumstances of the matter.
A: No. NHRO does not charge any fee for submitting complaints, seeking initial guidance, accessing awareness support, or being connected with legal assistance through its support mechanisms.
NHRO functions as a non-profit organisation committed to improving access to rights awareness and public guidance.
A: No organisation can guarantee a specific legal outcome. NHRO’s role is to provide awareness, guidance, documentation support, and appropriate referrals wherever applicable.
The outcome of any matter depends on the facts of the case, available evidence, legal procedures, and decisions of relevant authorities or judicial institutions.
A: Complaints can be submitted through NHRO’s official online complaint form available on the Complaints & Help page.
Applicants should provide accurate details regarding:
- Personal information
- Nature of the concern
- Date and location of the incident
- Persons or institutions involved
- Supporting documents or evidence, if available
Providing complete information helps NHRO understand and review the matter effectively.
A: After submission, the complaint is reviewed by the appropriate NHRO team for preliminary assessment.
Depending on the nature of the matter, NHRO may:
- Seek additional information or clarification
- Provide awareness-based guidance
- Suggest appropriate legal or institutional channels
- Refer the matter to relevant professionals or support networks
- Guide the complainant regarding available remedies
A: Response timelines may vary depending on the complexity, urgency, availability of information, and nature of the matter.
NHRO endeavours to review complaints responsibly and communicate the next appropriate steps wherever possible.
A: Yes. If additional information, documents, or developments become available after submitting a complaint, the complainant may share relevant updates through the appropriate NHRO communication channel.
A: Yes. A complainant may request withdrawal of their complaint. However, NHRO may retain necessary records for documentation, compliance, and administrative purposes in accordance with applicable practices.
A: NHRO primarily focuses on matters connected with human rights, public awareness, legal literacy, and social welfare.
Generally, NHRO may not take up matters that are:
- Purely commercial or contractual disputes
- Private financial disputes without a human rights dimension
- Personal disagreements without public interest concerns
- Matters already conclusively decided by a competent court
- Complaints involving intentionally false, misleading, or incomplete information
- Issues outside the objectives and scope of the organisation
A: NHRO does not replace law enforcement agencies or judicial institutions.
In cases involving criminal offences, individuals are encouraged to approach the appropriate authorities. NHRO may provide awareness support, guidance regarding available processes, and referrals where appropriate.
A: NHRO generally does not interfere with matters currently under judicial consideration.
However, individuals may approach NHRO for general rights awareness, legal information, or guidance regarding available support mechanisms, subject to the circumstances of the matter.
A: NHRO facilitates legal awareness and guidance through its network of associated legal professionals.
Where appropriate, individuals may be connected with legal professionals for further assistance. Any legal representation or professional engagement is subject to applicable laws, professional standards, and individual circumstances.
A: NHRO respects the privacy and confidentiality of individuals approaching the organisation.
Personal information submitted through complaint channels is handled responsibly and used only for purposes related to reviewing, guiding, and addressing the submitted concern, subject to applicable legal requirements.
A: Individuals are encouraged to provide accurate contact information wherever possible, as it helps NHRO communicate effectively and understand the matter better.
Requests regarding confidentiality may be considered based on the circumstances of the complaint.
A: No. Submission of a complaint does not automatically mean that information is shared with any concerned party.
Any communication, referral, or further action is considered based on the nature of the matter, available information, and appropriate procedures.
A: Supporting documents are not mandatory for submitting a complaint but can help in understanding the matter.
Relevant documents may include:
- Identity documents (where appropriate)
- Official communications
- Notices or applications
- Photographs or videos
- Medical records (where relevant)
- Other supporting evidence related to the concern
A: Individuals may still submit a complaint even if they do not currently possess supporting documents.
NHRO may guide individuals regarding available options based on the information provided. However, complete and accurate details help in better assessment of the matter.
A: NHRO encourages responsible and truthful reporting. Providing false, fabricated, or deliberately misleading information may affect the review process and may have legal consequences under applicable laws.
A: In situations involving immediate danger to life, safety, or urgent medical assistance, individuals should first contact appropriate emergency authorities.
NHRO may provide guidance and support mechanisms wherever possible, but it does not replace emergency response agencies.
A: NHRO does not provide financial compensation for every complaint received.
Support may include awareness, guidance, referrals, community support initiatives, or connection with appropriate resources depending on the circumstances and organisational capacity.
A: NHRO facilitates access to legal awareness and consultation support through its network of associated legal professionals.
Availability and nature of assistance may depend on the subject matter, urgency, and applicable legal considerations.
A: NHRO works with a network of associated legal professionals who contribute towards improving access to legal awareness and guidance.
The organisation’s legal support framework is coordinated under its designated legal leadership structure.
A: No. NHRO is an independent civil society organisation working to promote human rights awareness, legal literacy, civic responsibility, and public guidance.
NHRO complements existing institutional mechanisms by helping individuals understand their rights and access appropriate channels.
A: Yes. NHRO conducts awareness initiatives, workshops, dialogues, and outreach activities focused on constitutional awareness, human rights, legal literacy, cyber safety, civic responsibility, and social development.
Institutions, educational organisations, communities, and stakeholders may collaborate with NHRO for suitable initiatives.
A: Individuals interested in contributing towards awareness campaigns, community initiatives, research activities, and social impact programmes may connect with NHRO through the appropriate engagement channels.
A: NHRO reviews complaints based on factors including:
- Connection with human rights or public interest concerns
- Available information and documentation
- Urgency and vulnerability of the situation
- Relevance to NHRO’s objectives
- Availability of appropriate support mechanisms
A: If a matter falls outside NHRO’s scope, individuals may be guided towards more appropriate institutions, authorities, or professional services wherever possible.
A: Individuals may contact NHRO through the official communication channels provided on the Complaints & Help page for guidance, clarification, or additional information regarding available support mechanisms.
